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Privacy Policy

1. Data Protection at a Glance General Notes 

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy listed below this text. 

Data Collection on this Website 

Who is responsible for data collection on this website? 

The data processing on this website is carried out by the website operator. You can find their contact details in the “Responsible Party” section of this privacy policy. 

How do we collect your data? 

Your data is collected in part by you providing it to us. This could, for example, be data that you enter into a contact form. Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter our website. 

What do we use your data for? 

Some of the data is collected to ensure the proper functioning of the website. Other data may be used to analyze your user behavior. 

What rights do you have regarding your data? 

You have the right to receive information about the origin, recipient, and purpose of your stored personal data at any time free of charge. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have a right to lodge a complaint with the competent supervisory authority. For this purpose and for further questions regarding data protection, you can contact us at any time.

2. Hosting 

We host the contents of our website with the following provider: 

External Hosting 

This website is hosted externally. The personal data collected on this website is stored on the servers of the hosting company. This may primarily include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses, and other data generated via a website. External hosting is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast, and efficient provision of our online offering by a professional provider (Art. 6 para. 1 lit. f GDPR). If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or the access to information on the user’s device (e.g., device fingerprinting) in accordance with the TTDSG. The consent is revocable at any time. Our host(s) will only process your data to the extent necessary to fulfill their performance obligations and will follow our instructions regarding this data. We use the following host(s): 

IP-Projects GmbH & Co. KG 

Am Vogelherd 14 

97295 Waldbrunn

3 . General Notes and Mandatory Information

 Data Protection 

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. We point out that data transmission over the Internet (e.g., communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.

Responsible Party 

The responsible party for data processing on this website is: 

Melanie Hennes 

Kirchweg 20 A 

51503 Rösrath 

Telephone: +4915158893639‬ 

Email: anfrage@melaniehennes.com 

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, e-mail addresses, etc.).

Storage Duration 

Unless a specific storage period is specified within this privacy policy, your personal data will remain stored with us until the purpose for processing the data no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial retention periods); in the latter case, the deletion will take place after these reasons cease to apply.

General Information on the Legal Bases of Data Processing on this Website 

If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, if special categories of data pursuant to Art. 9 para. 1 GDPR are processed. In the event of explicit consent to the transmission of personal data to third countries, data processing is also based on Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information on your end device (e.g., via device fingerprinting), data processing is additionally based on § 25 para. 1 TTDSG. Consent can be revoked at any time. If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfill a legal obligation based on Art. 6 para. 1 lit. c GDPR. Data processing may also be based on our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. The legal bases applicable in individual cases are explained in the following paragraphs of this data protection declaration. 

Note on data transfer to countries that are not subject to data protection and transfer to US companies that are not DPF certified.

We use, among other things, tools from companies based in countries that are not subject to data protection and US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). If these tools are active, your personal data may be transferred to these countries and processed there. We would like to point out that no level of data protection comparable to that of the EU can be guaranteed in countries that are not subject to data protection. We would like to point out that the USA is generally considered a safe third country with a level of data protection comparable to that of the EU. Data transfer to the USA is therefore permissible if the recipient is certified under the “EU-US Data Privacy Framework” (DPF) or has appropriate additional guarantees. Information on transfers to third countries, including data recipients, can be found in this data protection declaration. 

Recipients of personal data 

In the course of our business activities, we work with various external entities. In some cases, it is also necessary to transfer personal data to these external entities. We only pass on personal data to external entities if this is necessary as part of contract fulfillment, if we are legally obligated to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR in the transfer, or if another legal basis permits the data transfer. When using processors, we only pass on personal data of our customers on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded. 

Revocation of your consent to data processing 

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The legality of the data processing carried out before the revocation remains unaffected by the revocation. 

Right to object to data collection in special cases and to direct advertising (Art. 21 GDPR) 

IF DATA PROCESSING IS BASED ON ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. YOU CAN FIND THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED IN THIS DATA PROTECTION DECLARATION. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR). IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING IN SO FAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR). 

Right to lodge a complaint with the supervisory authority 

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. This right to lodge a complaint is without prejudice to other administrative or judicial remedies. 

Right to data portability 

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible. 

Information, correction, and deletion 

Within the scope of the applicable legal provisions, you have the right to free information about your stored personal data, their origin and recipient and the purpose of data processing and, if applicable, a right to correction or deletion of this data. For further questions on the subject of personal data, you can contact us at any time. 

Right to restrict processing 

You have the right to request the restriction of the processing of your personal data. To do so, you can contact us at any time. The right to restrict processing exists in the following cases: If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the check, you have the right to request the restriction of the processing of your personal data. If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion. If we no longer need your personal data, but you need it for the exercise, defense, or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion. If you have lodged an objection pursuant to Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it is not yet clear whose interests outweigh the other, you have the right to request the restriction of the processing of your personal data. If you have restricted the processing of your personal data, these data – apart from their storage – may only be processed with your consent or for the assertion, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State. 

SSL or TLS encryption 

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4. Data Collection on this Website 

Server Log Files 

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Cookie Policy

We use cookies to provide you with an optimal experience on our website. Cookies are small text files that are stored by your browser when you visit our website. They help us improve the performance of our website and provide you with personalized content and advertising. By using our website, you agree to the use of cookies in accordance with our Cookie Policy. You can disable or delete the use of cookies at any time in your browser settings, however, this may affect certain functions of our website.

Email, Telephone, or Fax Inquiries 

If you contact us by email, telephone, or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent. The processing of this data is based on Art. 6 para. 1 lit. b GDPR if your inquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time. The data you send to us via contact inquiries will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

Communication via WhatsApp 

For communication with our customers and other third parties, we use, among other things, the instant messaging service WhatsApp. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Communication takes place via end-to-end encryption (peer-to-peer), which prevents WhatsApp or any other third party from accessing the communication contents. However, WhatsApp does have access to metadata generated during the communication process (e.g., sender, recipient, and timestamp). We also point out that, according to its own statements, WhatsApp shares personal data of its users with its parent company Meta, based in the USA. Further details on data processing can be found in WhatsApp’s privacy policy at: https://www.whatsapp.com/legal/#privacy-policy. The use of WhatsApp is based on our legitimate interest in a fast and effective communication with customers, interested parties, and other business and contractual partners (Art. 6 para. 1 lit. f GDPR). If consent has been requested, the data processing is carried out exclusively on the basis of the consent; this can be revoked at any time with effect for the future. The communication content exchanged between you and us via WhatsApp will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected. The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Each company certified under the DPF commits to comply with these data protection standards. Further information can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt00000011sfnAAA&status=Active We use WhatsApp in the “WhatsApp Business” variant. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.whatsapp.com/legal/business-data-transfer-addendum.

HubSpot and Calendly

HubSpot On our website, we use the CRM tool “HubSpot.” The provider is HubSpot, Inc., 25 First Street, Cambridge, MA 02141, USA (hereinafter “HubSpot”). HubSpot is an integrated software package that we use for our online marketing activities. These include, among others, email marketing, social media publishing and reporting, contact management (e.g., user segmentation & CRM), landing pages, and contact forms. To contact us and maintain customer relationships, you enter the requested data into the designated forms. The entered data is used for managing our customer relationships, planning and executing marketing campaigns, and evaluating user behavior. The data is stored and processed on HubSpot’s servers. You can find HubSpot’s privacy policy here: https://legal.hubspot.com/privacy-policy. Legal basis: The processing of data is based on Art. 6 para. 1 lit. f GDPR, as we have a legitimate interest in effectively managing our customer relationships and optimizing our marketing measures. If you have given us your consent, the processing is based on Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time. Data transfer: The transfer of data to the USA is based on the standard contractual clauses of the EU Commission. For more information, see: https://legal.hubspot.com/dpa. Storage period: Your data will be stored as long as necessary to fulfill the stated purposes or until you request deletion or revoke your consent. Mandatory legal retention periods remain unaffected.

Calendly 

On our website, you have the option to schedule appointments with us. For appointment booking, we use the tool “Calendly.” The provider is Calendly LLC, 271 17th St NW, 10th Floor, Atlanta, Georgia 30363, USA (hereinafter “Calendly”). To schedule appointments, you enter the requested data and desired date into the provided form. The entered data is used for planning, conducting, and possibly follow-up of the appointment. The appointment data is stored on Calendly’s servers. You can find Calendly’s privacy policy here: https://calendly.com/privacy. Legal basis: The data processing is based on Art. 6 para. 1 lit. f GDPR, as we have a legitimate interest in uncomplicated appointment scheduling with prospects and customers. If you have given us your consent, the processing is based on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, to the extent that the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. You can revoke your consent at any time. Data transfer: The transfer of data to the USA is based on the standard contractual clauses of the EU Commission. For more information, see: https://calendly.com/pages/dpa. Storage period: The data you enter will remain with us until you request deletion, revoke your consent for storage, or the purpose for data storage no longer applies. Mandatory legal provisions – in particular retention periods – remain unaffected.

5. Audio and Video Conferences

Data Processing For communication with our customers, we use various online conferencing tools. The tools used by us are listed below. When you communicate with us via video or audio conference via the Internet, your personal data is collected and processed by us and the provider of the respective conference tool. The conference tools collect all data that you provide/use to use the tools (email address and/or your telephone number). Furthermore, the conference tools process the duration of the conference, start and end (time) of participation in the conference, number of participants, and other “context information” related to the communication process (metadata). Furthermore, the tool provider processes all technical data necessary to process the online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection. If content is exchanged, uploaded, or otherwise provided within the tools, it is also stored on the servers of the tool providers. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared during the use of the service. Please note that we do not have full control over the data processing operations of the tools used. Our options are largely based on the company policies of the respective provider. For further information on data processing by the conference tools, please refer to the privacy policies of the respective tools listed below this text.

Purpose and Legal Basis 

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 para. 1 lit. b GDPR). Furthermore, the use of the tools serves the general simplification and acceleration of communication with us or our company (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). If consent has been obtained, the use of the respective tools is based on this consent; the consent can be revoked at any time with effect for the future.

Storage Period 

The data directly collected by us via the video and conference tools will be deleted from our systems as soon as you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory legal retention periods remain unaffected. We do not have any influence on the storage period of your data, which is stored by the operators of the conference tools for their own purposes. For details, please contact the operators of the conference tools directly.

Conference Tools Used We use the following conference tools: Google Meet We use Google Meet. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Details on data processing can be found in Google’s privacy policy: https://policies.google.com/privacy?hl=en. The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Each company certified under the DPF commits to comply with these data protection standards. Further information can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active.

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